These Terms and Conditions are effective as of the date posted on our website and constitute a binding agreement between you, the Client, and DKD Global for Document Verification & Follow-Up Services, a company registered and operating under the laws of the United Arab Emirates.
Acceptance of Terms
By accessing our website, engaging with our representatives, or utilizing any of our Services, you acknowledge that you have read, comprehended, and agree to be legally bound by these Terms and our Privacy Policy. If you disagree with any provision herein, you must immediately discontinue all use of our Site and Services.
Description of Services
DKD Global provides professional facilitation services for the verification, attestation, authentication, and legalization of documents intended for use within the UAE and internationally. Our scope includes guiding clients through complex procedures, liaising with government departments and embassies, submitting applications, and performing diligent follow-up on the status of document processing. It is critical to understand that we are a private consultancy and not a government entity. The final authority to legalize or attest any document rests solely with the relevant official bodies, and we cannot guarantee specific outcomes or timelines.
Client Responsibilities
You agree to provide accurate, complete, and genuine documents and information necessary for the requested service. You are responsible for securing any necessary pre-verifications from originating institutions and warrant that you have the legal right to submit all documents for processing. Timely cooperation with our requests for information or action is essential to avoid delays. You are also responsible for all costs associated with government fees, third-party charges, and courier services.
Fees, Payment, and Refund Policy
Our professional service fees are outlined in your specific service proposal and cover our expertise and labor. All official government, embassy, and third-party costs are the Client’s responsibility and are typically paid in advance. Payment of our fees is due as per the agreed schedule, and services may be suspended for non-payment. Given the resource-intensive nature of our follow-up and liaison work, our service fees are non-refundable once work has commenced, regardless of the final outcome or decision made by the external authorities, which are beyond our control.
Limitation of Liability
To the fullest extent permitted by UAE law, DKD Global’s total liability for any claim related to our Services shall be limited to the amount of the service fees you paid for that specific service. We shall not be liable for any indirect, consequential, or incidental damages, including loss of profits or opportunities. You agree to indemnify and hold us harmless from any claims arising from your provision of inaccurate documents or your breach of these Terms. We are not liable for delays or failures caused by force majeure events or the actions of government authorities.
Data Privacy and Confidentiality
We handle your documents and personal information with strict confidentiality in accordance with our Privacy Policy and applicable UAE data protection laws. Your information is used solely to perform the Services and may be disclosed only to relevant government authorities or third-party processors as strictly required for the attestation process.
Intellectual Property
All content, logos, and materials on our website are the intellectual property of DKD Global or its licensors and are protected by copyright and trademark laws. You may not reproduce, distribute, or use any site content for commercial purposes without our prior written permission.
Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted according to the laws of the United Arab Emirates, as applied in the Emirate in which our company is formally registered. Any disputes shall fall under the exclusive jurisdiction of the courts of that Emirate.
Modifications to the Terms
We reserve the right to update or modify these Terms at any time. The revised version will be posted on our website with an updated effective date. Your continued use of our Services following such changes constitutes your acceptance of the new Terms.
Contact Information
For any questions regarding these Terms and Conditions, please contact us at DKD Global for Document Verification & Follow-Up Services using the official contact details provided on our website, including our physical address, email at legal@dkdglobal.ae, and telephone number.
