This Privacy Policy describes how DKD Global for Document Verification & Follow-Up Services (“we,” “us,” or “our”) collects, uses, stores, discloses, and protects the personal information of our clients, website visitors, and any other individuals whose data we process in the course of providing our services in the United Arab Emirates. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and in compliance with applicable UAE laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “Data Protection Law”).
By using our website at [Website URL], engaging with our services, or providing your personal information to us, you acknowledge that you have read and understood the practices described in this policy.
Information We Collect
We collect information necessary to provide and manage our document verification, attestation, and follow-up services. This may include:
Personal Identification Information: Your full name, passport copy, Emirates ID copy, nationality, date of birth, photograph, and signature.
Contact Information: Your physical address in the UAE and/or home country, email address, and telephone/mobile number.
Document and Case Information: Copies of the documents you submit for attestation/verification (e.g., educational certificates, marriage certificates, commercial licenses), related reference numbers, application forms, and all communications regarding your case.
Financial Information: Payment details (such as credit/debit card information processed through secure third-party gateways) and transaction history for service and government fees. We do not store full credit card details on our servers.
Technical and Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits through cookies and similar tracking technologies.
How We Use Your Information
We use the collected information for legitimate business purposes, including:
To provide, manage, and process the specific document verification and follow-up services you have requested.
To communicate with you regarding your application status, request additional documents, provide updates, and respond to your inquiries.
To process payments for our service fees and government fees, and to maintain financial records as required by law.
To comply with our legal and regulatory obligations under UAE law, including cooperating with government authorities and regulatory bodies.
To improve our website, services, and customer experience through analysis of aggregated usage data.
To send you important administrative notices, updates to our policies, and, with your consent, marketing communications about our services.
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
The processing is necessary for the performance of a contract to which you are a party (i.e., to provide the services you requested).
To comply with a legal obligation to which we are subject under UAE regulations.
For our legitimate business interests, such as improving our services, preventing fraud, and ensuring network and information security, provided such interests are not overridden by your data protection rights.
With your explicit consent, which you may withdraw at any time, for specific purposes such as direct marketing.
How We Share and Disclose Information
Your personal data is treated as confidential. We may share it only in the following circumstances:
With Government Authorities and Embassies/Consulates: Sharing is essential to perform our core services. We submit your documents and required personal information to relevant UAE government departments (e.g., MOFAIC, GDRFA, Chambers of Commerce) and foreign embassies or consulates to complete the attestation and legalization process.
With Third-Party Service Providers: We engage trusted partners who assist in operations, such as secure payment processors, IT and cloud storage providers, translation services, and courier companies. These providers are contractually bound to protect your data and use it only for the services they provide to us.
For Legal and Compliance Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DKD Global, our clients, or others.
With Your Consent: We may share information for any other purpose for which you have provided your clear, prior consent.
International Data Transfers
Given the nature of document attestation, your data may be transferred to and processed in countries outside the UAE, primarily to the home country of the document’s origin or the relevant foreign embassy. We ensure that such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place to protect your information.
Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations (such as UAE financial and commercial record-keeping laws), resolve disputes, and enforce our agreements. Typically, client files and associated data are retained for a minimum period as mandated by UAE law. After this period, data is securely deleted or anonymized.
Your Rights Regarding Your Personal Data
Under the UAE Data Protection Law, you may have certain rights regarding your personal information, which you can exercise by contacting us at the details below. These rights may include:
The right to access and request a copy of the personal data we hold about you.
The right to request correction or update of any inaccurate or incomplete data.
The right to request deletion of your personal data under specific circumstances, subject to our legal retention requirements.
The right to withdraw your consent for processing based on consent.
The right to object to processing based on legitimate interests.
We will respond to your request in accordance with applicable law. To protect your privacy, we may need to verify your identity before fulfilling your request.
Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of our website.
Third-Party Links
Our website may contain links to third-party sites, such as UAE government portals. This Privacy Policy applies only to our services. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data, please contact us, and we will take steps to delete such information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be posted on our website with a revised “Effective Date.” We encourage you to review this page regularly for the latest information on our privacy practices.
